We accept returns for a refund or exchange within 10 days of the delivery date. Items must be unused, unwashed, and returned in their original condition with all packaging intact. Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
To initiate a return, please email support@cachetteprivee.com with your order number. Our Client Services team will guide you through the next steps.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will prioritize a replacement or a full refund.
