You can view the status of your order by logging into your account here.If you don’t yet have an account, you may create one using the email address associated with your order.
Once your order has been successfully placed, you’ll receive a confirmation email with all the details. When your order ships, a follow-up email with tracking information will be sent your way.
If you haven’t received your order confirmation, please check your spam or junk folder first.If you’re still unable to locate the email, contact Client Services for further assistance.
Orders are processed and shipped from our California studio within 1–3 business days. Once your order is on its way, you’ll receive a shipping confirmation email with tracking information.
Delivery typically takes 3–7 business days after shipping, depending on your location.
At this time, we ship exclusively within the United States. We look forward to expanding internationally in the future.
We accept returns for a refund or exchange within 10 days of the delivery date. Items must be unused, unwashed, and returned in their original condition with all packaging intact. Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
To initiate a return, please email support@cachetteprivee.com with your order number. Our Client Services team will guide you through the next steps.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will prioritize a replacement or a full refund.
For best care, machine wash cold on a gentle cycle. To preserve the integrity of the fabric, do not dry clean or bleach. After washing, gently reshape and lay flat to dry—avoiding twisting or wringing.
Once your order has been successfully placed, you’ll receive a confirmation email with all the details. When your order ships, a follow-up email with tracking information will be sent your way.
You can view the status of your order by logging into your account here.If you don’t yet have an account, you may create one using the email address associated with your order.
If you haven’t received your order confirmation, please check your spam or junk folder first.If you’re still unable to locate the email, contact Client Services for further assistance.
